For hotels and vacation rental operators
Turn every stay into an experience sale.
Pre-arrival messaging, in-stay experiences, and reconciled payments — handled end to end so your front desk can focus on the guest in front of them.
Work email, please. No spam — just a calendar invite.
Plays nicely with the 8+ tools your front desk already uses
Why Gonomi
Platform
How it works
Manage experience bookings in one place, full integration with your PMS
Every booking, every provider, every guest — visible in a single dashboard that syncs in real-time with your Property Management System.
Dashboard
Experience Bookings
Wine Tasting Tour
J. Morrison
Sunset Kayak
L. Chen
Cooking Class
R. Müller
City Bike Tour
A. Patel
Activate guests before they arrive — through messaging and a branded web portal
gonomi handles pre-arrival messaging and gives every guest a web portal where activities, transfers, and add-ons are booked seamlessly — long before check-in.
Guest Portal
Experiences for your stay
Half day
Wine Tasting Tour
2 hours
Sunset Kayak
Evening
Cooking Class
Morning
City Bike Tour
Seamless payment reconciliation — gonomi takes care of everything
Guest charges, provider payouts, refunds, and your commission are reconciled automatically. One statement, every line matched. Your finance team never opens a vendor file.
Payments
Charge & Settlement
Guest Charge
✓ PostedRoom 412 — J. Morrison
Sunset Kayak Tour
€85.00
Provider Payout
✓ PaidKayak Adventures Co.
Commission: 20%
€68.00
Your Revenue
€17.00
20% commission on €85.00
Curated by you
Your catalog, your call.
Every experience in Gonomi is owned and curated by your hotel — your concierge’s taste, your brand, your margins.
Starting from scratch? We recommend partners like Roods — QR-launched, hotel-branded walking tours that begin and end at your front door.
Outcomes
What’s in it for you.
Hotels running gonomi see measurable lifts within the first quarter — across revenue, retention, and the metric that drives both: satisfaction.
Earnings per stay
Pre-arrival activation lifts the average folio. Guests buy more when discovery happens before they walk in the door.
Guest satisfaction
Curated experiences delivered through a branded portal — reviewed and remembered long after checkout.
Cancellations
Guests who book experiences before arrival are more invested in the trip. They show up.
Figures reflect indicative averages across early gonomi deployments. Your mileage will vary with catalog and segment.
“Gonomi is loved by the front-office staff of large and small hotels”
By automating experience coordination, your team reclaims hours every week — time they spend where it matters most: with your guests.
FAQ
Frequently asked questions
Gonomi is a hospitality platform that enables hotels to offer curated local experiences to their guests. We handle everything from discovery and booking to payment — turning every hotel into an experience retailer.
Gonomi connects directly with leading Property Management Systems including Opera, Mews, Apaleo, and more. Bookings sync in real-time, charges post automatically to guest folios, and your team sees everything in one dashboard.
Our AI agents communicate directly with experience providers to check availability, negotiate bookings, and confirm reservations — all on behalf of your guests. The entire process is automated, with your staff notified only when action is needed.
When a guest books an experience, the charge is added to their room folio. Gonomi automatically reconciles payments and distributes the provider's share — no manual invoicing or bank transfers required.
Most hotels are live within a week. Our team handles the PMS integration, curates an initial set of local experiences, and trains your front-office staff. Ongoing support is always included.
We offer a 30-day pilot program so you can see Gonomi in action with real guests. No upfront costs — you only pay when experiences are booked. Book a demo to get started.